basically, i buy from a store that has rock bottom clearence deals, i mean mind blowing deals, fair price for shipping, and a wide variety of products to choose from.
I think that people already have a tiller and a rudder, but they are looking for little accesories that willl make them faster (random lines, micro blocks, clew strap, shock cord).
I want to see the parts with good photos, not just a brief description.
I'd like to compare it side by side to other options with photos.
I like an explanation / technical info on the pieces.
Some tips or rigging guides.
Price is important, but good info is equally important.
Inexpensive shipping - or optional Quick shipping, in case you need something THIS weekend.
I don't have a local dealer to support, and the closest Vanguard rep doesn't stock Laser parts. Information and advice are the most important to me, from people that use the stuff. I support my local bike shops because of that.
You want details, information and specs. What is hard is to find a balance. You can always call our shop for details and specs, but I don't want to go overboards.
I guess I'm still working on that balance.
I'll be adding all the part locators and rigging guides to the store soon, but they are available on our website to download already.
Oh, I totally understand, and from the retail viewpoint, who is building the website, who maintains it and keeps it up to date, takes photos? - it's an expensive deal. When would you have time to SAIL?
But it's nice to see what you're getting, and compare x to y on the same site. If it's a few bucks (5, 10%?) difference, but the advice, service, and information is better, I wouldn't even blink before going with the better service. It's people that make the difference.
First, I don't hesitate to pick up the phone and call APS because they are ALWAYS curteous and helpful with even the smallest questions about their products. Then they don't mind when I place the order on their website and get the reduced price shipping.
Second, I'm on sort of a quest for some stylish women's polyester clothing. I'd especially like a polyester hat with a strap that says that I'm a woman, not some black fuzzy thing that evokes grizzly bear.