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Now Hiring: LaserPerformance CSR/Parts Tech Rep

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Staff member
Position: Customer Service Rep/Technical Rep Parts and Seitech
Location: Portsmouth, RI

LaserPerformance LLC, formerly Vanguard Sailboats, is the world’s largest manufacturer of high quality sailboats for the recreational and racing sailor. Our products include the Laser and Sunfish, two of the most recognized brands in the sailing world and we are adding new exciting products like the Laser SB3 regularly. Located near Newport, RI, we offer a great work environment, opportunity for personal and professional growth, competitive salaries, and excellent benefits including health insurance and a 401k plan.

We are currently looking for a friendly, outgoing person to join our Customer Service Team. The ideal candidate will have significant experience sailing our products and experience with customer service. Strong working knowledge of computers is a must. Responsibilities and skills needed are detailed below.


-Interact with the Sailing Public regarding all of the LaserPerformance product lines including: Boats, Parts, Magic Marine and Seitech Products.
-Receive, Process and follow up on orders.
-answer questions regarding the technical aspects of our products along with pricing, inventory availability, and shipping inquiries.
-respond to customer inquiries in a courteous, timely, and helpful manner.

Skills Required:

-Extensive knowledge of dinghies and dinghy sailing. Candidate must understand all parts of the boat and nautical terms.
-Proficiency with Microsoft office and more specifically with Excel, Word and Outlook. Experience with Access Databases, accounting software, and web applications, is a plus.
-Strong interpersonal and communication skills, candidate will need to be a friendly voice on the phone at all times for our customers.
- Customer Service Experience and the Ability to work well in a dynamic team environment.
- Strong organizational and time management skills.
- Ability to multitask
- Propensity toward self motivation and a great attitude

Education Level:

College Degree preferred although candidates with all required skills and some college work completed will be considered.

Please submit a resume and cover letter with salary qualifications to csjob@teamvanguard.com or mail them to Parts and Accessories Team Leader, 300 Highpoint Ave, Portsmouth, RI 02871.

No phone inquiries or follow up calls will be accepted. To follow up please email the address noted above.
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