My wife and I own a mens/womens clothing store. From my experience, (which covers everything from the manufacturing floor to the front line) when goods are missing or orders don't come in the initial reaction from our customer, (the end user) is why can't YOU get me what I want. To protect our reputation we have to reveal a supplier issue when one exists and fall on our swords when the screw up is from our end. With the Laser issue it is different because of the class rules there is a captive audience and we are completely limited to where we can go for our "class approved", (insert non-class approved products argument here) stuff. Which, by the way totally goes against free market trade, but that's another argument. The phrase is "taking bullets". It means you are getting hammered trying to protect someone/something. I also hate the lack of US gun regulations. Sure. APS does not have to, (and probably should not) make public announcments regarding THEIR issues w/LP if any exist. Again, this goes back to the captive audience thing, but I would not blame them if they did and given their reputation I don't think anyone else, (at least in the US would either). We do tend to talk about stuff here and in the South we put our nuttiest relatives on the front porch for everyone to see, bless their little hearts, (the suthern phrase used following any personal insult to make it ok. Like. "Poor LP just can't seem to get their S... together. Bless their little hearts.") Maybe it is an english thing, (not to get into an english vs. u.s. thing, but since you brought up the gun reference) to not communicate and ride the boat all the way to the bottom before acknowledging there's a hole in the ship. However, the frustrations are getting awful and beyond repair.